Privacy Policy

At SiteContext.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully to understand our practices regarding your personal data.

Contents

1. Information We Collect

1.1 Information You Provide

When you create an account, subscribe to our services, or contact us, we may collect:

• Account Information: Name, email address, password (encrypted), and company name
• Profile Information: Job title, industry, and preferences
• Payment Information: Billing address and payment method details (processed securely by our payment provider)
• Communication Data: Messages you send us, feedback, and support requests

1.2 Information Collected Automatically

When you use our services, we automatically collect:

• Usage Data: Pages visited, features used, time spent on pages, and interaction patterns
• Device Information: Browser type, operating system, device type, and screen resolution
• Log Data: IP address, access times, referring URLs, and error logs
• Location Data: General geographic location based on IP address (country/region level only)

1.3 Information from Your Websites

When you use SiteContext.ai to manage your business information, we process:

• Website URLs: The domains you register with our service
• Business Data: Information you provide about your business for your sitecontext.json file (business name, description, contact details, hours, services, etc.)
• Generated Content: The structured data files we create for your websites

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Generate and host your sitecontext.json files for AI visibility
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience and develop new features
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

2.1 Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your data based on:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interests: Improving our services, marketing, and fraud prevention
• Consent: For optional features like marketing communications and analytics cookies
• Legal Obligation: Compliance with applicable laws and regulations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

3.1 Service Providers

• Hosting: Cloud infrastructure providers for data storage and processing
• Payment Processing: Secure payment gateways for subscription billing
• Analytics: Services that help us understand usage patterns (with your consent)
• Communication: Email service providers for transactional messages

3.2 Legal Requirements

We may disclose information when required by law, such as:

• Responding to valid legal processes or government requests
• Protecting our rights, privacy, safety, or property
• Enforcing our terms of service
• Protecting against legal liability

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and your choices regarding your data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for:

4.1 Essential Cookies

Required for the website to function properly. These include:

• Authentication and session management
• Security features and fraud prevention
• Load balancing and performance optimization

4.2 Analytics Cookies (Optional)

With your consent, we use analytics to understand how visitors interact with our site:

• Page views and navigation patterns
• Feature usage and engagement metrics
• Error tracking and performance monitoring

4.3 Managing Cookies

You can manage your cookie preferences through our Cookie Settings panel accessible from the footer of our website. You can also configure your browser to refuse cookies, though this may affect some functionality.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted using TLS 1.3 encryption; sensitive data encrypted at rest
• Access Controls: Role-based access with multi-factor authentication for team members
• Infrastructure: Hosted on SOC 2 compliant cloud providers with regular security audits
• Monitoring: 24/7 security monitoring and automated threat detection
• Backups: Regular encrypted backups with geographically distributed storage

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services and fulfill the purposes described in this policy
• Required by legal obligations (e.g., tax records)
• Necessary to resolve disputes or enforce agreements

After account deletion:

• Personal data is deleted or anonymized within 30 days
• Backups containing your data are purged within 90 days
• Aggregated, anonymized analytics data may be retained indefinitely

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain types of processing
• Restriction: Request limitation of data processing

7.2 GDPR Rights (EEA Residents)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local supervisory authority.

7.3 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we do not sell personal data)
• Right to non-discrimination for exercising privacy rights

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with all service providers
• Compliance with applicable data protection frameworks

9. Children's Privacy

SiteContext.ai is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will also send you an email notification. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: